Frequently Asked Questions

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content:

• Films — mainstream, indie, foreign-language, documentary, classic
• Music — Concert films, Opera
• Live Events — Q&As, stand-up comedians, live music
• Live Stream — Q&A with special guests, concerts, plays
• Live shadow cast performances (i.e. The Rocky Horror Picture Show)

To begin the ticket purchase process:

• Click “Please Select a Location” in the upper right corner of your screen. In the dropdown menu, scroll to your state, and select your desired theatre.
• On the home page for your theatre, select Now Playing or Coming Soon and choose your movie from the carousel.
• On the film info page, select the date and time of the show you want to see.
• On the Loyalty log in page, enter your (clicking on this link will take you directly to the Landmark Loyalty signup and benefits information page) Landmark Loyalty info to earn rewards, receive discounts, and save on online fees, or scroll to the bottom and click “Continue as Guest”.
• If seat selection is available for your showtime, you can now select your seats. Once selected, scroll to the bottom and click “Continue to Tickets”.
• On the ticket type page, select the type of tickets you wish to purchase: Adult, Senior, Child, etc, and click “Continue to Payment”.
• If you are not a member, you will have to enter your name and email before entering your credit card info. Proceed from here to complete your ticket purchase.

To become a Loyalty Member, click the Loyalty button at the top right of the page, or visit the (clicking on this link will take you directly to the Landmark Loyalty signup and benefits information page) Landmark Loyalty page to sign up. To learn more about all the amazing benefits of becoming a member visit the (clicking on this link will take you directly to Landmark’s information page about Loyalty benefits) Members Get More page.

Join the Landmark Loyalty Program 
Creating a free Landmark account lets you receive marketing emails, film updates, and more. 
1. Visit the (clicking on this link will take you directly to the Landmark Loyalty signup and benefits information page) signup page and complete the registration form (name, email, birthdate, preferred theatre, etc.); 
2. Opt in to receive marketing emails during setup.

Both eGift cards and Film Aficionado ticket books are available. You can purchase eGift cards on our (clicking on this link will take you directly to Landmark Theatres’ eGift Cards selection page) Gift Cards Select page, at $5, $24, $35, $50, $75, and $100 values. Also, click More at the top right of the page and select Gift Cards from the dropdown menu.

Our (clicking on this link will take you directly to Landmark Theatres’ Aficionado tickets store page) Film Aficionado ticket books come with 25 tickets per book at the price of $10.00 per ticket. Tickets can be used at any Landmark Theatre box office across the country at any time, including Friday & Saturday nights. Use as many as you want at one time! Film Aficionado tickets are valid for any film at any time, except those designated as "special engagements.” Also, click More at the top right of the page, select Shop from the dropdown menu and click Aficionado Tickets on the shop page.

Shop our (clicking on this link will take you directly to our online store) online store for our featured products, including T-shirts, beanies, blankets, super steins, and more! Gift cards and Film Aficionado ticket books are also available. Click More at the top right of the page and select Shop from the dropdown menu.

Shows run Friday through Thursday. Most tickets are available on the Tuesday before the opening weekend, some much earlier.

Click (clicking on this link will take you directly to Landmark Theatres’ main website) landmarktheatres.com to select a movie. Blockbusters and select films go on sale much earlier on our (clicking on this link will take you directly to Landmark Theatres’ page for purchasing tickets for upcoming films) Advance Ticket Sales page.

We have a moral and legal obligation to make sure our mobility device-accessible seating and companion seating is made available up until 10 minutes prior to show time in every auditorium. If you are purchasing tickets online and you select one of these designated seats, you are asked to select other seats so that these seats may remain available. Our theatre staff is instructed to keep these seats available up until 10 minutes prior to the film starting before allowing their sale to the general public.

At the theatre, you can use your smartphone to show the ticket email and allow our staff to scan the bar code for admission.

Visit the kiosk to skip the box office lines. Simply enter your confirmation number or swipe the credit card you used to purchase your tickets and follow the instructions to print your tickets.

Our Senior Citizen pricing discount begins at the age of 62 in most markets. Some theatres may also offer Senior concessions discounts.

Loyalty Members get $7 admission on select days. Visit (clicking on this link will take you directly to the Landmark Loyalty signup and benefits information page) Landmark Loyalty page to sign up. To learn more visit the (clicking on this link will take you directly to Landmark’s information page about Loyalty benefits) Members Get More page.

Landmark Theatres is committed to providing a quality entertainment experience for all of our guests by offering several options depending on available content and needs. You can learn more about the amenities we offer at our (clicking on this link will take you directly to Landmark Theatres’ Accessibility & Equipment page) Accessibility & Equipment page.

Once you have confirmed that the show you are seeing offers the (clicking on this link will take you directly to Landmark Theatres’ Accessibility & Equipment page) amenity of your choice, when at the theatre simply ask the Box Office or Concessions attendant for assistance.

You can go to the theatre and speak with a manager or staff member, or contact customer servce to assist you at customerservice@landmarktheatres.com.

If tickets are purchased on landmarktheatres.com and it is at least one hour or more before your scheduled show time, refunds may be obtained for these purchases by following the refund instructions in the confirmation email supplied during the original online transaction. For your reference, confirmation emails for tickets purchased on our website come from the address noreply@landmarktheatres.com. The online ticketing surcharge is non-refundable. Requests received after the show starts cannot be honored.

Theatres’ direct numbers are listed on the Theatre Info page. Select your local theatre, click More at the top, and select Theatre Info from the dropdown menu. The theatre’s address and phone number will be listed below the theatre description. Theatre business hours vary. Our theatres open about a half hour before their first show time.

You can also become a Loyalty Member, to receive emails in your local market to stay current on all our film information. As soon as we know, you’ll know.

We enjoy playing a wide range of films; however, due to such factors as film release patterns, screen availability, or other challenges, not all films play in every market. As soon as we know a film will be playing, our website is updated to reflect that information. Information on “Coming Soon” films is available on each individual theatre page, under the Coming Soon section.

Additionally, you can follow your local theatre on Instagram or Facebook for updates on what’s Coming Soon.

The amount of time a particular film plays at a theatre is based on many factors, but is primarily driven by audience support. Most films play a minimum of one week, and many films play for multiple weeks. In most cases it isn’t known exactly how long a film will play after its opening week, until only a few days before it leaves. A one-week run will open on Thursday night or on Friday, and end on the following Thursday. We recommend seeing these films during their opening weekend to avoid missing the engagement.

We also play special features and special events with shorter runs, often only for 1 or 2 days.

Keep up to date by signing up for our emails and following your favorite theatre on social media.

In addition to traditional movie refreshments like popcorn and Coca-Cola soft drinks, we offer a wide variety of alternative snacks, hot food, and most of our locations offer alcohol.

To see what your local theatre offers, select your theatre from the Please Select a Location dropdown menu, Click the More button at the top, click Theatre Info, and on the theatre page click the Concession Menu box.

Parking policies vary depending on the theatre you are visiting. To find specific parking information about the theatre you wish to visit, select your theatre of choice, click More at the top, select Theatre Info from the drop down, and scroll to the bottom of the page to the More Info About This Theatre, there will be a Parking section at the end.

Visit our (clicking on this link will take you directly to Landmark Theatres’ Rentals information page) Theatre Rental page.

For information about MPAA ratings, please visit the (clicking on this link will take you directly to The Classification and Ratings Administration’s Film Ratings page) CARA website.

A cookie is a small text file that your browser stores when you visit our Services. Local storage works the same way. These files let us recognize your device the next time you return to the site or app. You can find more information at the device ID/interaction section of the privacy policy at (clicking on this link will take you directly to Landmark Theatres’ Privacy Policy page under a header about our data practices) Additional Details About Our Data Practices.

Cookies / local‑storage are small text files your browser saves on your device. Pixel tags (a.k.a. web beacons/clear GIFs) are single‑pixel images or snippets of code that don’t store anything locally, they simply ping a server when a page or email is viewed. Embedded scripts are bits of code that run only while you’re on the site to log things like the links you click. They vanish when you leave. In our mobile app, SDKs collect device IDs and in‑app usage data, similar to cookies, but built into the app itself. All of these tools allow us to prevent fraud, study traffic, and show relevant ads. You can find more information at the device ID/interaction section of the (clicking on this link will take you directly to Landmark Theatres’ information page about our privacy policy) privacy policy.

We use cookies for many business purposes, including to keep your visit secure, analyze traffic and crashes, measure how effective our emails and ads are, to maintain the integrity of the Services, manage ad performance, to measure crash analytics and other maintenance related information, personalize your experience (for example, remembering you when you come back), and for marketing and targeted advertising purposes.

Yes and no, depending on the circumstances. Where privacy laws require it, we treat cookie identifiers and IP addresses as “personal information” or “personal data.”

Yes. Advertising, analytics, and social media partners that we work with may set their own cookies or pixel tags and can collect information about your activity over time and across other sites and apps.

Landmark does not sell personal data for money. However, US state laws may define “sale” broadly to include certain targeted‑advertising or analytics cookies. You can opt-out of these by going to Click the “Cookie Choices” link found in our website footer, select “Do Not Sell/Share,” then hit “Save & Close.” This turns off third‑party advertising/analytics cookies that could count as a “sale,” “share,” or “targeted advertising” under state privacy laws.

Most browsers let you disable, clear, or block cookies in the settings menu. You can also use our “Cookie Choices” link in the footer of the website to switch off certain cookies.

Global Privacy Control (GPC) is a setting you can enable in your browser (or a browser extension) that automatically tells every website you visit what your privacy preference is for third‑party online tracking. To learn which browsers support it and how to switch it on, visit (clicking on this link will take you directly to Global Privacy Control’s information page about browser settings) GlobalPrivacyControl.org/#about and follow the setup steps.

Yes. Click the “Cookie Choices” link found in our website footer, select “Do Not Sell/Share,” then hit “Save & Close.” This turns off third‑party advertising/analytics cookies that could count as a “sale,” “share,” or “targeted advertising” under state laws.

Absolutely, you can also use Network Advertising Initiative or Digital Advertising Alliance opt‑out tools, and mobile‑device settings like “Limit Ad Tracking” (iOS) or Google’s Ads Settings (Android). You can opt-out of companies that participate in each via (clicking on these links will take you directly to Network Advertising Initiative's and Digital Advertising Alliances’s pages on opting out of interest-based advertising) NAI and DAA.

Yes. You’ll continue to see generic (non‑personalized) advertising even after opting out.

Visit (clicking on this link will take you directly to the AboutCookies.org website) AboutCookies.org for independent explanations and tips.

Pixel tags (a.k.a. web beacons/clear GIFs) are tiny images or snippets of code embedded in pages or emails. They don’t store data on your device the way cookies do. Instead, they report back to us when a page or message is viewed or a link is clicked, helping us count visitors or email opens.

Opt‑outs are device and browser specific. If you clear cookies, use a different browser, or switch devices, you’ll need to set your preference again.

We use Google Analytics cookies to understand how visitors use the site. You can opt out anytime with Google’s browser (clicking on this link will take you directly to Google’s information page about opting out of their browser) add‑on.

Our mobile app uses embedded scripts and SDKs that collect device IDs, OS version, and in‑app usage. Functionally the same as cookies on the website.