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FAQs

FREQUENTLY ASKED QUESTIONS

What kinds of films do you play?

How can I purchase tickets on your website?

When are the show times available on the website?

Why am I discouraged from purchasing seats designated for companions of disabled individuals?

I bought my tickets online and I have my confirmation email, now what?

What is your age break for senior citizens?

Do you have equipment to assist the hard of hearing?

How do I get a hard of hearing device?

How can I get a refund?

What are your hours of operation?

Why aren’t the direct phone lines to the theatre available anywhere?

Can you tell me if a specific film will play at my favorite Landmark Theatre?

Why can’t you tell me how long a film will play at your theatre?

Why did the movie I wanted to see leave after only a week or two?

Why are there so many films with subtitles?

What kinds of foods do you offer?

Will my Screen Actors Guild (SAG) card grant me free admission to your theatre?

Is there free parking?

Is it possible to rent a theatre and if so who do I contact?

How do I purchase a Discount Card?

Do you have infant care rooms?

What do the film ratings mean and who can be admitted to these films?

 

What kinds of films do you play?

Landmark has distinguished itself for over 40 years as the largest exhibitor of independent, traditional and specialty film. Since our inception in 1974, we have been dedicated to exhibiting and marketing primarily independent film, foreign-language films, documentaries, top-quality studio releases and restored classics. As long as there are filmmakers creating compelling cinema, we will remain committed to exhibiting meaningful films as part of a unique sophisticated entertainment experience. [Back to Top]

How can I purchase tickets on your website?

Best practice for beginning the ticket purchase process is to select the region where you live as your starting point. On the region page, you will land on the current day and have an overview of all films Now Showing in your region. From here, you can view the trailer for a film or click on More Info to find out if there are specific amenities, the running time and rating as well as other details about the film. Please note that sometimes a film will play in more than one Landmark Theatre in your region. In order to see the show times for the film, you must select the name of the theatre where you would like to see the film. Once you have selected the theatre, you are now on that theatre’s specific web page. You will see all show times for all films playing at this theatre and you will also find the live address link which gives you even more specific information about your theatre, including parking and directions. To purchase a ticket, you must click on the show time you wish to see and proceed from there. [Back to Top]

When are the show times available on the website?

Most confirmed show times for our regular features are listed on the website by Tuesday afternoon for films beginning that Friday. Most midnight films are booked further in advance so many of these titles may be listed much earlier. Visit landmarktheatres.com to find show times at a theatre near you. [Back to Top]

Why am I discouraged from purchasing seats designated for companions of disabled individuals?

We have a legal obligation to make sure our handicap accessible seating and companion seating is made available up until 10 minutes prior to show time in every auditorium. If you are purchasing tickets online and you select one of these designated seats, you are asked to select other seats so that these seats may remain available. Our theatre staff is instructed to keep these seats available up until 10 minutes prior to the film starting before allowing their sale to the general public. [Back to Top]

I bought my tickets online and I have my confirmation email, now what?

When you purchase online through landmarktheatres.com, you are provided with an email confirmation which you can print out or bring with you on your smartphone. When you arrive at the theatre, you can exchange the printout or QR code for movie tickets in the following manner:

At the box office, give your print out or show your smartphone to the cashier and they will scan the code to print your tickets.

Visit the kiosk to skip the box office lines. Simply enter your confirmation number or swipe the credit card you used to purchase your tickets and follow the instructions to get the tickets to print.

Or finally, go directly to the doorman and present your confirmation. At times some locations will not be able to redeem your QR code at the usher stand. Should this occur, please go to the concession stand or box office for assistance.

NOTE: All members of your party must be present when redeeming your seats with the usher. If you have members who have not arrived, you should redeem your tickets at the box office. [Back to Top]

What is your age break for senior citizens?

Our Senior Citizen pricing discount begins at the age of 62 in most markets. [Back to Top]

Do you have equipment to assist the hard of hearing?

Landmark Theatres is committed to providing a quality entertainment experience for our deaf, hard of hearing and vision impaired guests by  offering several options depending on available content and needs. You can see the amenities available for your specific theatre and film when you select your desired show time. At the top left side of the webpage, you will see the available amenities for that specific film and show time. You can also learn more about the amenities we offer here. [Back to Top]

How do I get a hard of hearing device?

To get a device, simply ask the Box Office attendant when purchasing your tickets. [Back to Top]

How can I get a refund?

At the theatre: For tickets purchased at the theatre or kiosks, refunds for valid tickets can always be obtained prior to show time at the theatre box office. If a film is not what is expected or if an emergency occurs within the first thirty minutes of a film, refunds can be processed for you at the box office.

Online: If tickets are purchased on landmarktheatres.com and it is at least one hour or more before your scheduled show time, refunds may be obtained for these purchases by following the refund instructions in the confirmation email supplied during the original online transaction. For your reference, confirmation emails for tickets purchased on our website come from the address noreply@landmarktheatres.com. The online ticketing surcharge is non-refundable. You may also visit the theatre box office for a refund or exchange prior to show time. Requests received after the show starts cannot be honored.

Tickets purchased through Movietickets.com will need to be taken to the theatre box office for a refund or exchange prior to show time. The online ticketing surcharge is non-refundable. Requests received after the show starts will not be honored. [Back to Top]

What are your hours of operation?

Operating hours vary by theatre and by day. To find a specific location’s hours of operation, view that theatre’s list of show times on the day you would like to attend. Our theatres open approximately thirty minutes prior to the first scheduled film of the day. Visit landmarktheatres.com to find the theatre nearest you.

Our corporate office hours of operation are Monday thru Friday from 9:00AM to 6:00PM (PST) with the exception of national holidays.

You can reach us by email by filling out the form on our Contact Us page. Email inquiries are reviewed only during our regular corporate hours. [Back to Top]

Why aren’t the direct phone lines to the theatre available anywhere?

We do have direct phone lines available to our guests on our recorded information line. The recorded information phone number is listed on the Contact Us page and on the specific theatre page when you click on the active address link—follow the prompts to speak directly with theatre personnel. We strive to deliver the best experience possible for all of our guests and have found that the largest number of questions can be answered by providing information on our recordings and on our website. However, if you have an emergency or need to speak to a manager for any reason, you can follow the prompts to speak with our staff or management. [Back to Top]

Can you tell me if a specific film will play at my favorite Landmark Theatre?

We enjoy playing a wide range of films; however, due to such factors as film release patterns, screen availability, or other challenges, not all films play in every market. As soon as we know a film will be playing, our website is updated to reflect that information. “Coming Soon” information is available on each individual market and theatre page (in the tabs at the top) and on our recordings.

You can also subscribe to our FILM CLUB Emails in your local market to stay current on all our film information. As soon as we know, you’ll know. [Back to Top]

Why can’t you tell me how long a film will play at your theatre?

The amount of time a particular film plays at a theatre is based on many factors, but is primarily driven by audience support. Most films play a minimum of one week, and many films play for multiple weeks. In most cases it isn’t known exactly how long a film will play after its opening week, until only a few days before it leaves.

We sometimes play special features and special events with shorter runs than one week.

You can also subscribe to our FILM CLUB Emails in your local market to stay current on all our film information. As soon as we know, you’ll know. Or you can find out by visiting landmarktheatres.com to see when the film you are interested in is playing. [Back to Top]

Why did the movie I wanted to see leave after only a week or two?

Most films remain on screen as long as audiences support them. Slower films usually leave in order to make room for newer titles.

In addition, some specialty films appeal to a much smaller audience. It is recommended these films be seen during their opening weekend to avoid missing the engagement.

You can also subscribe to our FILM CLUB Emails in your local market to stay current on all our film information. As soon as we know, you’ll know. [Back to Top]

Why are there so many films with subtitles?

Landmark has a reputation for delivering the best in specialty, traditional and independent film. We have achieved this distinction in part by highlighting acclaimed films from all over the world. Many of these films are from other countries and produced in a foreign language. Subtitles are needed to bring these films to our theatres for your enjoyment, and allow you to experience the voice performances of the original cast. In the case of foreign animated films, we often show them in two versions: original language with subtitles, and dubbed into English. To find out if the film you are interested in is subtitled, click on the MORE INFO button on the market page; this information is always contained in the synopsis of the film. [Back to Top]

What kinds of foods do you offer?

In addition to traditional movie refreshments like popcorn and Coca-Cola soft drinks, we offer a wide variety of alternative snacks. We proudly serve Fair Trade chocolate bars, organic bottled teas, vegan cookies and other unique treats. In addition to endeavoring to carry local favorites, such as frozen custard in St. Louis and mini crab cakes in Baltimore, many of our theatres feature an expanded menu of hot food offerings like mozzarella sticks, chicken tenders and more. Our goal is to offer the tried and true fare alongside gourmet items to provide the best choices for our guests. A growing number of our locations feature beer, wine and cocktails, which can be enjoyed before, after or during your film presentation. When visiting our website, click on the address link of your local theatre to learn more about their menu options. [Back to Top]

Will my Screen Actors Guild (SAG) card grant me free admission to your theatre?

With nearly 100,000 SAG members nationwide, it is not practical for any theatre circuit to admit all members free of charge. Even the guild recognizes this, so each year during awards season they select 2,100 interested members at random and issue “SAG Nominating Committee” cards that grant the holders free admission Monday thru Thursday for nomination purposes. Only SAG members who hold these special cards are granted complimentary admission, and only to preselected films. In the union’s own words, "Simply being a member and showing your regular membership card has never and will not automatically provide you free entry into movie theatres." More information on how this works should be available from the union. [Back to Top]

Is there free parking?

Parking policies vary depending on the theatre you are visiting. To find specific parking information about the theatre you wish to visit, click on the active address link on the theatre’s specific film page. Other information that can be found on this page includes directions, rental information and quick links to our Facebook and Twitter pages. [Back to Top]

Is it possible to rent a theatre and if so who do I contact?

Landmark Theatres does rent theatres for a variety of reasons including private screenings, business meetings and independent filmmaker screenings. You can learn more about our Theatre Rental program by selecting theatre rentals from our main Menu, the bottom of any market page or by clicking here. [Back to Top] 

How do I purchase a Discount Card?

Many, but not all, of our theatres offer discounted admission available for purchase at our box office. Some theatres offer a Discount Card, which gives the cardholder 5 admissions at a discounted rate. Some theatres offer 25 admissions at a discounted rate with our Aficionado Tickets. Please check with the box office cashier at your favorite Landmark Theatre to find out which is available for purchase. Aficionado Tickets are also available in our online store. [Back to Top]

Do you have infant care rooms?

In Seattle, our Guild 45th Theatre has one infant care room with 2 seats. The feature playing in this auditorium is subject to change, so calling the theatre and listening to the recording before arriving is the best way to find out what is playing. Film selections are not noted on the website. All seating is first come, first serve, and there are no restrictions.

Additionally, one of our theatres currently offers Rattle & Reel screenings: the Sunshine Cinema in New York City. At Rattle & Reel screenings, the house lights are a little brighter and the volume a little lower. This allows caregivers and their babies to enjoy the films they love with the ones they love in a comfortable environment—with likeminded individuals who understand what it’s like when someone makes a little noise. [Back to Top]

What do the film ratings mean and who can be admitted to these films?

Films are given ratings by the MPAA (Motion Picture Association of America). They are assigned to films in order to provide a general guideline to audiences about content appropriateness.

G rated films are deemed appropriate for all audiences, primarily because they contain nothing that would offend parents for viewing by children.

If a film is given a PG rating, parents should note that there may be some material not suitable for young children, like perhaps mild strong language.

A film that is rated PG-13 denotes a stronger caution to parents that some material may be unsuitable for children under the age of 13. This material could be stronger language, brief nudity (but not in a sexual context) and violence (even if there is no blood).

R rated films are considered Restricted. This means that no one under 17 is admitted without an accompanying parent or guardian; the adult needs to be in the auditorium with the minor. In an R rated film you may encounter violence (with blood), disturbing images, harsh language, nudity in a sexual context and substance abuse.

Some films that play at Landmark are rated NC-17. These films cannot be seen by anyone under 18 with or without an accompanying adult. This rating is not given often and it usually indicates that there are either many mature themes or there is an intensity to the mature themes that goes beyond a typical R rating.

Note that some films are Unrated or Not Rated. It is not mandatory that a filmmaker or distributor submit a film to be rated by the MPAA. Many of the smaller films from foreign countries that Landmark plays do not submit their films to be rated by the MPAA because it is not cost effective or possible. If you would like to know more about a specific film playing at your local Landmark Theatre, visit the film's More Info page for a description.

For more information about MPAA ratings, please visit: filmratings.com [Back to Top]