Frequently Asked Questions:

How can I get a refund?

What are your hours of operation?

Where can I find a theatre’s address and parking information?

What kinds of films do you play?

Why can’t you tell me how long a film will play at your theatre?

When are the show times available on the website?

Why did the movie I wanted to see leave after only a week or two?

Can you tell me if a specific film will play at my favorite Landmark Theatre?

Why are there so many films with subtitles?

What kinds of foods do you offer?

What is your age break for senior citizens?

Why aren’t the direct phone lines to the theatre available anywhere?

Do you have infant care rooms?

Will my Screen Actors Guild (SAG) card grant me free admission to your theatre?


 

How can I get a refund?

At the theatre: Refunds for valid tickets can always be obtained prior to show time at the theatre box office. If a film is not what is expected or if there is an emergency and the feature is viewed less than thirty minutes a refund can be processed for you at the box office.

Online: If tickets are purchased at our website, tickets.landmarktheatres.com, and it is at least one hour or more before your scheduled show time, refunds may be obtained for these purchases by following the refund instructions in the confirmation email supplied during the original online transaction. The online ticketing surcharge is non-refundable. You may also visit the theatre box office for a refund or exchange prior to show time. Requests received after the show starts will not be honored.

Tickets purchased through Movietickets.com, will need to be taken to the theatre box office for a refund or exchange prior to show time. The online ticketing surcharge is non-refundable. Requests received after the show starts will not be honored.

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What are your hours of operation?

Operating hours vary by theatre. To find a specific location’s hours of operation, view that theatre’s list of show times on the day you would like to attend. Our theatres open approximately thirty minutes prior to the first scheduled film of the day.

Our corporate office hours of operation are Monday thru Friday from 9:00AM to 6:00PM (PST) with the exception of national holidays.

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Where can I find a theatre’s address and parking information?

First, visit the market page for the Landmark theatres nearest you. Then click on the name of any theatre, as it appears above its show times in the column on the left-hand side of your screen. That will take you to the theatre’s dedicated page with a photo, directions, parking info and more.

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What kinds of films do you play?

Landmark has distinguished itself over the past 30+ years as the largest exhibitor of independent, traditional and specialty film. Since our inception in 1974, we have been dedicated to exhibiting and marketing primarily independent film, foreign-language films, top-quality studio releases and restored classics.  As long as there are filmmakers creating compelling cinema, we will remain committed to exhibiting meaningful films as part of a unique sophisticated entertainment experience.

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Why can’t you tell me how long a film will play at your theatre?

In most cases it isn’t known exactly how long a film will play until only a few days before it leaves. The exceptions are the Movie Guide screens scheduled throughout the country. These films are listed with a “One Week Only!” banner in our advertising information.  As soon as it is known when a film is leaving, our website will be updated to reflect this information. These features are normally tagged with “Ends Thursday” notices. Always check our website for the most accurate information on all of our films.

You can also subscribe to our FILMCLUB in your local market to stay current on all our film information. As soon as we know, you’ll know.

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When are the show times available on the website?

Most confirmed show times for our regular features are listed on the website by Tuesday afternoon for films beginning that Friday. Most midnight film series are booked further in advance so many of these titles may be listed much earlier.

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Why did the movie I wanted to see leave after only a week or two?

Most films remain on screen as long as audiences support them. Slower films usually leave in order to make room for newer titles.

Some specialty film titles are released in the U.S. with a limited number of prints available for viewing. In these cases, a film’s engagement may be shortened if the print is needed elsewhere. It is recommended these films be seen during their opening week to avoid missing the engagement.

You can also subscribe to our FILMCLUB in your local market to stay current on all our film information. As soon as we know, you’ll know.

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Can you tell me if a specific film will play at my favorite Landmark Theatre?

We enjoy playing a wide range of films, however, due to such factors as film release patterns, screen availability, or other issues, not all films play in every market. As soon as we know a film will be playing, our website is updated to reflect that information. “Coming Soon” information is available on each individual market page (below the films currently playing), via the Films page of our website and on our recordings.

You can also subscribe to our FILMCLUB in your local market to stay current on all our film information. As soon as we know, you’ll know.

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Why are there so many films with subtitles?

Landmark has a reputation for delivering the best in specialty, traditional and independent film.  We have achieved this distinction in part by highlighting acclaimed films from all over the world. When playing foreign-language films with English subtitles, we list this on our website near the films’ show times. Subtitling information is also available via the Films page on the website and on our theatre recordings.

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What kinds of foods do you offer?

In addition to traditional movie fare like popcorn and soft drinks, we also offer a wide variety of alternative snacks. The selection varies from location to location. We do our best to offer local selections – a favorite community coffee blend, an assortment of local pastries, and in some locations we may offer heartier fare like sandwiches or pizza from local eateries. We even try to bring in items you can’t find easily, like cookies from Australia and Japan. Our goal is to offer the tried and true fare right beside more gourmet items to provide the best choices for our guests. For more specifics, check with your local theatre.

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What is your age break for senior citizens?

Our Senior Citizen pricing discount begins at the age of 62 in most markets.

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Why aren’t the direct phone lines to the theatre available anywhere?

We do have direct phone lines available to our customers on our recorded information line. The recorded information line is listed on the specific market page for each theatre, near the theatre name. We strive to deliver the best experience possible for all of our customers and have found that the largest number of questions can be answered by providing information on our recordings and on our website. However, if you have an emergency or need to speak to a manager for any reason, the phone numbers for our box office are listed within the recording.

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Do you have infant care rooms?

In Seattle, we have 2 infant care rooms (aka cry rooms). The Guild and Varsity each have one infant care room with 2 seats. The features playing in these auditoriums are subject to change, calling the theatre recording before arriving is the best way to find out what is playing. Film selections are not noted on the website. All seating is first come, first served, and there are no restrictions.

Additionally, the Sunshine Cinema in New York City hosts Rattle & Reel screenings every Wednesday at 11:00am. At Rattle & Reel screenings, the house lights are a little brighter and the volume is a little lower. This allows caregivers and their babies to enjoy the films they love with the ones they love in a comfortable environment—with like-minded individuals who understand what it’s like when someone makes a little noise.

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Will my Screen Actors Guild (SAG) card grant me free admission to your theatre?

With nearly 100,000 SAG members nationwide, it is not practical for any theatre circuit to admit all members free of charge. Even the guild recognizes this, so each year during awards season they select 2,100 interested members at random and issue “SAG Nominating Committee” cards that grant the holders free admission Monday thru Thursday for nomination purposes. Only SAG members who hold these special cards are granted complimentary admission, and only to those films that have agreed to honor them. In the union’s own words, “Simply being a member and showing your regular membership card has never and will not automatically provide you free entry into movie theatres.” More information on how this works should be available from the union.

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